FastMacs's Standard Return for Replacement Policy
FASTMACS HAS SPECIFIC RETURN POLICIES THAT APPLY TO SPECIFIC PRODUCT TYPES. THE BELOW IS FASTMACS's STANDARD RETURN POLICY FOR REPLACEMENT.
FastMacs recognizes that life's not perfect and that sometimes things need to be replaced. FastMacs will be happy to offer replacements for defective products within a 30-day period. After 30 days, the manufacturer's warranty may apply.
FastMacs acknowledges that our customers are busy people. That's why FastMacs extends our customers a full 30 days from the original invoice date (ship date of the order) to contact FastMacs Customer Support and request a Return Merchandise Authorization ("RMA"). By that same token, FastMacs accepts product returns received within 40 days of the original invoice date that have a valid RMA number and contain all original components. To ensure customer satisfaction, all internal hard drives carry an extended 90-day replacement policy.
Should you encounter an issue with your purchase, we will be more than happy to troubleshoot your issue in order to gain a successful resolution. If, upon initial opening of the package, the purchased product appears damaged or is otherwise believed to have a technical issue or defect, contact FastMacs Customer Support immediately, and in no case more than 48 hours after receipt of the product. FastMacs will issue you an RMA and instruct you how to return your product to resolve the issue. A FastMacs Tech will verify the product's defect or damage prior to a replacement being sent out.
FastMacs understands that sometimes our customers purchase something and find the product does not meet their needs. Simply contact FastMacs within 30 days of the original invoice date should you need to return an item and wish to replace it with something else. You may contact FastMacs Customer Support through any of the methods on fastmacs.net.
If you wish to receive your new item before returning the original item, you may place a new order with us online or through an FastMacs Customer Representative and request a refund for the original order at that time. All international and/or SPO shipping charges, including Returns for Warranty or Returns for Refund, are the sole responsibility of the customer.
FastMacs will us its best efforts to replace any product found to be defective with the same product model. When a direct replacement for the exact model number or part number is not available, FastMacs reserves the right to replace it with an equivalent or higher graded item or model number. At FastMacs's sole discretion, in the event that an acceptable product replacement cannot be found, a refund may be offered.
All product returns require a RMA number which you may obtain by contacting FastMacs Customer Support within 30 days of the original invoice date through any of the methods on fastmacs.net.
For Defective/DOA items (within 15 days of purchase) FastMacs may offer to cover shipping back to FastMacs for customers in the Continental US. Please contact FastMacs Customer Support for more information.
FastMacs's goal is to make the return process simple, hassle-free, and speedy. To ensure that our customers receive such service, FastMacs kindly asks that all items shipped back follow these RMA guidelines:
Before returning an item, please ensure that:
Your return item contains all of the original components;
The RMA number is clearly marked on the outside of the returned packaging; AND
You have included a copy of the original invoice inside the return packaging.
Please read conditions above. If all conditions are not met, FastMacs reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. FastMacs can only refund the original purchase price. Shipping and handling fees are nonrefundable.